All Rock Manor orders placed through our webstore will be shipped within 7 days (usually sooner). You will receive a shipment notification e-mail with a tracking number via our integration with ShipStation.
We have partnered with Ship Naked and their partners to ship from different fulfillment centers around the world to expedite shipping, maintain low shipping fees, and reduce customs/taxes, so the courier will depend on your location. You should pick the cheapest shipping option that is available to you during checkout.
We cannot guarantee Customs-Free/Friendly shipping from our web store. We do our best to ship from the fulfillment centers closest to you when there is stock available there but these centers often run out of stock shortly after we fulfill a Kickstarter. Most of our excess stock is always sent to the USA for us to sell at conventions, to retailers, etc. Be prepared to pay VAT, customs, etc if you are an international customer.
For any questions about your order, please include your order number and fill out this form: https://rockmanorgames.com/contact/
For shipping questions, please contact https://www.shipnaked.com/help.